EMPOWER researchers Tom Chen and Luis Salvador-Carulla from the University of Canberra team have won an award for Highly Commended Paper in the 2023 Emerald Literati Awards with the article Blended human-technology service realities in healthcare.
This conceptual paper on the framework of blended human-service digital technologies was published in 2022 in the business Journal of Service Theory and Practice, listed in Clarivate Social Sciences JCR.
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Blended human-technology service realities in healthcare
2022 Jan; 32(1):. 75-99. https://doi.org/10.1108/JSTP-12-2020-0285
Dodds, S., Russell–Bennett, R., Chen, T., Oertzen, A.-S., Salvador-Carulla, L. and Hung, Y.-C.